Here are our Covid-19 Secure Measures
We've also been awarded the Good to Go logo, showing we are ready for business!
Communal Facilities
No more than six people in the gents at any one time.
No more than six people in the ladies at any one time.
No more than three in the utility rooms at any one time.
Family rooms will still be available but must be used as a family group of no more than six persons..
Guests must sanitise hands as they go into the toilet blocks and afterwards. We will provide blue roll and anti bacterial cleaner in each toilet facility for customer to use as appropriate.
When the facilities are being cleaned by Grouse Hill staff, please don't enter these facilities. The cleaning will be staggered as much as possible, so there will be other facilities you can use.
The play area will be open! However children must be supervised AT ALL TIMES. All hands to be sanitised on way in and after using the equipment.
Arrivals, Departures and While on Site
House reception: is currently out of bounds. If it is after-hours and if the board is up, then customers can phone the telephone number 01947 881230 to gain attention and we will take it from there, adhering to social distancing measures.
Main reception: when open, no more than two people in at any one time, thank you. We will be opening the shop at some point and again this will be no more than two persons at a time. Hand sanitiser must be used before entering.
Caravan seasonals can arrive from 9am. For our static holiday home, cottage and Wigwam® Cabins, guests can check in from 4pm after the 4th July; this will assist with the extra cleaning measures and the new check out times will be 10am. All other arrivals are at the usual times.
Seasonal customers MUST keep a record/ log themselves when they have visited there caravan, thank you.
Other guests will be given an address sheet to fill out at the time of check in. There will still be a charge of be charge of £20 deposit for all Wigwam® Cabin keys keys/remote controls and this is undertaken via a pre-authorisation, so the money is not actually taken but is held until guests return the items on check out.
Addtional Wigwam® Cabin guidance and rules will be given at the time of check in, thank you.
All guest gathering must stick to the social distancing rules, thank you.
As this is all bit new to us all, we have reminder posters, hand washing signs, social distancing signs placed all around the site.
Hand sanitiser at the key pad near the exit barrier. Please ensure you use this, thank you!
We would love our guests to adhere to these (ever changing) rules and assist in us all helping to reduce the spread of Covid-19. Thank you.